How technology is changing access and choice to professional services

Labour Party Conference Fringe Event

Advances in technology are shifting consumer markets, expanding access to a wider range of professional services. Online exposure brings great advantages through widening access and enabling easy comparisons between suppliers, but how does the average consumer know that the information and services they receive are accurate and safe? Could unscrupulous providers take advantage of a larger, more naïve audience? In this TripAdvisor age it is vital that regulators and Government adapt to ensure that citizens are getting accurate and safe advice online.

This event will draw together representatives from Demos and the SRA alongside experts, practitioners and parliamentarians to discuss effective methods of increasing access to legal services.  The discussion will also provide an opportunity to explore how modernizing techniques can be further employed to offer modern legal services, well-suited to a modern economy.


Date and time

Monday 24th September, 12.30 – 14.00


Concourse Room 3, ACC Liverpool

This event will be situated inside the secured zone at Labour Party Conference 2018. Event attendees must be in possession of a relevant conference pass to obtain admittance.


Richard Collins – Executive Director, Policy and Resources, SRA

Caroline Normand – Which?

Polly Mackenzie – Director, Demos (Chair)


If you have any questions about this event, please contact the events team via email; [email protected]

This event is kindly supported by the Solicitors Regulation Authority.