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Theme : publicservices
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Fit for purpose
Oh dear. Tony Blair has made a speech saying that people need to adapt their lifestyles if they’re going to be healthy. And apparently he stole the ‘idea’ from David Cameron.
from : duncanoleary
26th July 2006
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Efficient at what?
It's one of those enduring questions about public services - how do we combine efficiency and democracy, or efficiency and public virtue, or efficiency and... etc etc?Patrick Diamond writes eloquently about this in his new pamphlet on public service reform. Case studying the BBC, he accepts that markets can only go so far, and that they do create tensions with a more traditional set of public service values. His argument is the tried and tested 'trade off' one - essentially that public value...
from : simonparker
19th July 2006
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If Demos did call centres...
The work we're doing on trust and service design at the moment has got me thinking - we seem to have developed a terrible habit of 'improving' public services in ways that actually harm people's experiences of them. Just look at local government over the past five or six years - the Audit Commission says services have improved significantly, but there's not much evidence that the public has noticed.I think this is about the call centre problem. You outsource your customer contact services, put...
from : simonparker
18th July 2006
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Recyclebank
I’ve just come across what looks like a brilliant recycling scheme in the US. It’s called RecycleBank and it works like this:1. Each house gets a recycling container with a barcode on it, that allows the recycling truck to identify what your household in recycling 2. The amount your home recycles is translated into RecycleBank Dollars (paid for by the council through the savings they make on landfill sites) 3. You can spend your RecycleBank dollars at any of the 100 participating...
from : duncanoleary
11th July 2006
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Public services need to be more ‘customer-focused’
Schools and hospitals need better customer service, not more private sector involvement
from : mollywebb
11th July 2006
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Jowell calls for regenerated public realm
A third-term Labour Government must tackle ‘poverty of aspiration’, says Culture Secretary
from : mollywebb
4th July 2006
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Welfare system should be 'turned upside down'
Disabled people should be empowered to design and deliver their own services, says think-tank report
from : mollywebb
4th July 2006
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Police reform must be ‘future proof’
Police authorities should be abolished and replaced with proper democratic control
from : mollywebb
3rd July 2006
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Production Values
The essays in this collection draw on examples from across the public sector and beyond to explore the challenges professionals and citizens face and where their conversations might lead. They provide practical examples of how their encounters might help citizen autonomy and professional autonomy to grow together.
from : markfuller
27th June 2006
