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Theme : public_services
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Yeah dedication's what you need... if you want to be an innovator woooooh
So we launched our new collection, Unlocking Innovation, in a cinema at the BFI yesterday. You can take part in an online debate about it here. Apart from being a pretty cool venue, we heard the new local government minister John Healey talking about the fact that the 'performance paradox' is now one of the biggest challenges the government faces. Services improve, but satisfaction declines. Why? Maybe because we're using the wrong measures, definitely because we don't do enough of the kind of...
from : simonparker
11th July 2007
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Unlocking Innovation launch
So it's only a week to go until me and Sophia launch our new collection on public service innovation - more details here. The book is a really nice mix of writers including Ed Miliband, Geoff Mulgan and Paul Coen tackling the vexed question of how we can put service users at the heart of the way the public sector innovates and improves. There are also loads of practical examples of user focussed innovation in action.We're being joined for the launch by the new local government minister, John...
from : simonparker
3rd July 2007
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Collaboration is the key to better services
Labour has been good at creating consensus around goals, but its great failure has been a lack of agreement about how to reach them.
from : simonparker
15th June 2007
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Taking the politics out of public services (again)
Cipfa's incoming president John Butler recently became the latest in a long line of mandarins and wonks to argue that politicians just get in the way of delivering good public services. The answer to this problem is always the same - an NHS constitution of sorts, semi-independence for as many services as possible. It's easy to see why these demands are being made. Blair's ceaseless reform of the NHS in particular has shown a shocking lack of strategic thinking and created a vast amount of...
from : simonparker
15th June 2007
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Collaborative citizenship
Every programme of political reform has an implicit vision of who its citizens are, so what's ours? Nye Bevan had the deserving poor, Thatcher had the homeowning democracy, but Labour has yet to develop a clear story of who its citizens are. So they're sometimes consumers, sometimes member of communities, sometimes people with responsibilities to the state and sometimes participants in delivering public goals.We need to make some sense of this mess of approaches, if only because different...
from : simonparker
22nd May 2007
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Wanless Review
Found that:
'The core difference between the health outcomes
in the fully engaged and solid progress scenarios is not the way in which the
service responds over the next 20 years, but the way in which the public
and patients do.'
from : duncanoleary
1st May 2007
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Production by the masses (pdf)
Charlie Leadbeater on public services:
'public services must promote
motivation and cultural change. Motivation is the new medicine:
motivating and equipping people to look after themselves better...Only a sustained programme of radical redesign, to shift public
services and their professionals away from a perverted, semiindustrial
format, in which they attempt to deliver solutions to
waiting consumers, will deal with the deep sense of malaise that now
afflicts most public service professions.
from : duncanoleary
1st May 2007
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The Collaborative State
Competition and choice have become the watchwords of public service reform over the past decade. But while these principles have delivered some important gains, they are not enough in isolation. Tight accountability and choice have often come at the expense of fragmenting the way that schools, hospitals and councils provide their services. Service improvement has come at the expense of the capacity to solve local people’s problems.
from : peterharrington
28th March 2007
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Is that all there is?
Sir Michael Lyons has spent the last three years reviewing the future of local government. The results were published yesterday. To be honest, they were pretty cautious and a little disappointing. And the government rejected most of them anyway. Honestly - what's the point?To be fair to Lyons, he had to deal with a pretty difficult political situation. For all the government's claims to want to devolve to the local level, progress has been painfully slow and shows no signs of being...
from : simonparker
22nd March 2007
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Pledge for 'personalised' public services | Society | SocietyGuardian.co.uk
Pledge for 'personalised' public services | Society | SocietyGuardian.co.uk
from : tomrichardson
20th March 2007
