Theme : personalisation
- TEN UK - lifestyle and concierge service TEN UK is an outfit run by Alex Cheatle. They don't sell products or services, they sell support. They are finding a way of combining technology and knowledge management with 'deep support' to their customers. This is The Support Economy, put into practice... from : sophiaparker 20th June 2006
- Shaping our lives network A network of service organisations looking to understand more about how to put users back in control over services they are accessing. from : sophiaparker 20th June 2006
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