Faizal Farook
Researcher
Faizal joined Demos in August 2006. His research interests are public services, healthcare, citizen participation and management theory. At present he is working on a variety of projects including GP’s of the Future, participation and capability within the context of the BSF programme and the impact of trust relationships within local government.
"welfare"
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- Lips don't lie? It's with interest that I read Birmingham County Council has introduced telephone lie detector tests, sorry voice stress tests, for claimants calling their benefit office. Whilst on the face of it, this seems to have purported benefits (apparently Harrow Council has saved £110,000 in three months during a pilot scheme), I wonder at what costs?I would think such measures begin to subtly change the dynamics of the claimant-staff interactions (already quite fraught one would imagine),... from : faizalfarook 9th September 2007